tag:komoju.statuspage.io,2005:/historyKOMOJU Status - Incident History2024-03-28T12:52:02ZKOMOJUtag:komoju.statuspage.io,2005:Incident/190928222023-11-11T14:03:15Z2023-11-11T14:04:38ZCARDNET system failure<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>13:52</var> UTC</small><br><strong>Identified</strong> - From about 6:00PM to 9:17PM on November 11, 2023 (Sat.), some credit card payments were declined due to a system failure at the CARDNET Center, but the problem has now been resolved.</p>tag:komoju.statuspage.io,2005:Incident/183387962023-08-31T20:20:14Z2023-08-31T20:20:14ZDatabase upgrade<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>20:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Scheduled</strong> - System will be temporarily unavailable for database upgrade.</p>tag:komoju.statuspage.io,2005:Incident/181700252023-08-17T20:21:47Z2023-08-17T20:21:47ZDatabase upgrade maintenance<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>20:21</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>06:18</var> UTC</small><br><strong>Scheduled</strong> - Our system will be down for a scheduled database upgrade maintenance.</p>tag:komoju.statuspage.io,2005:Incident/175797692023-06-15T07:21:04Z2023-06-15T07:21:04ZCredit Card Transactions<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>07:21</var> UTC</small><br><strong>Resolved</strong> - Credit card transaction processing is now restored.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>Investigating</strong> - Credit card transaction processing is partially down.</p>tag:komoju.statuspage.io,2005:Incident/175783812023-06-15T05:19:29Z2023-06-15T05:19:29ZLoppiシステム障害<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>05:19</var> UTC</small><br><strong>Resolved</strong> - 2023年 6月15日(木) 14時00分、サービスが復旧いたしました。</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>04:27</var> UTC</small><br><strong>Update</strong> - 6月15日現在、ローソン・ミニストップ LOPPIの障害が発生しており、LOPPIでの照会、払込みができない状況です。<br />ローソン・ミニストップの払込番号は、「ファミリーマート」「デイリーヤマザキ」「セイコーマート」でお支払いが可能です。</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>03:16</var> UTC</small><br><strong>Identified</strong> - Loppiにてシステム障害が発生しており、ローソンおよびミニストップ店頭でのお支払が出来ません。<br />なお、KOMOJUシステムは正常に稼働しております。<br /><br />障害発生時刻:2023年 6月15日(木) 4時40分頃から</p>tag:komoju.statuspage.io,2005:Incident/164887242023-03-14T06:40:00Z2023-05-31T04:29:14ZCredit card processing error<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:40</var> UTC</small><br><strong>Resolved</strong> - When: 12:35pm ~ 03:23pm<br />Description: Due to the application code we released today, KOMOJU couldn't process credit card payments for some merchants. We rolled back the change to resolve the incident.</p>tag:komoju.statuspage.io,2005:Incident/161736202023-02-16T06:30:00Z2023-05-31T04:29:14ZKOMOJU unreachable<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Resolved</strong> - Due to a network configuration issue, KOMOJU system was unreachable from 15:41 to 16:30 JST.</p>tag:komoju.statuspage.io,2005:Incident/98617232022-04-27T05:25:51Z2023-05-31T04:29:14ZKOMOJU API and payments slowdown<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>05:25</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved, and KOMOJU is operating as normal. E-mails and webhooks should now be sent instantly again and there are no longer delays in servicing requests. Thank you for your patience.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>03:05</var> UTC</small><br><strong>Update</strong> - Webhook deliveries have recovered, but e-mails continue to be delayed. We will continue to monitor the situation.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>02:59</var> UTC</small><br><strong>Update</strong> - Traffic levels have returned to normal levels, however we are experiencing a large backlog on our worker instances. E-mails and webhooks will continue to be delayed for the next ~20 minutes. We will continue to monitor the situation.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>02:37</var> UTC</small><br><strong>Monitoring</strong> - Mitigations are in place and capacity has been substantially increased. We are currently monitoring the situation. Webhooks are estimated to be delayed for the next 10-20 minutes. We will keep you updated.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>02:32</var> UTC</small><br><strong>Identified</strong> - KOMOJU is currently experiencing a slowdown from a large amount of traffic from a merchant occurring. We are working with partners and upstreams to mitigate the issues.</p>tag:komoju.statuspage.io,2005:Incident/58670742020-12-23T05:53:59Z2023-05-31T04:29:14ZKOMOJU slowdown resolved<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>05:53</var> UTC</small><br><strong>Resolved</strong> - We have identified and resolved the general KOMOJU slowdown. We will investigate the root cause of the issue and post a more detailed explanation later</p>tag:komoju.statuspage.io,2005:Incident/58670652020-12-23T05:00:00Z2023-05-31T04:29:14ZKOMOJU slowdown across the board<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Resolved</strong> - KOMOJU slowed down heavily due to a heavy database load</p>tag:komoju.statuspage.io,2005:Incident/39245212020-04-21T07:46:34Z2023-05-31T04:29:14ZSlowdown due to large sale<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>07:46</var> UTC</small><br><strong>Resolved</strong> - Our performance issues have been resolved and KOMOJU is operating normally now. Thank you for your patience.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>06:32</var> UTC</small><br><strong>Update</strong> - We are still working with AWS to resolve the E-mail sending issues. We will continue to keep you updated.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>05:35</var> UTC</small><br><strong>Monitoring</strong> - We are continuing to be rate-limited by AWS so e-mail sending is still slow. E-mails may take up to one hour to reach users from now. API requests and payments can be performed normally again.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>05:11</var> UTC</small><br><strong>Update</strong> - Users should now be able to access KOMOJU reliably again, however we will still continue to work to improve performance. Emails sends will be delayed while we are being rate-limited by AWS.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>05:05</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>05:05</var> UTC</small><br><strong>Update</strong> - We have identified the issues and are mitigating the issue. Performance should begin improving. We will keep you updated</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>04:22</var> UTC</small><br><strong>Update</strong> - We are still working on a fix for the issue. Users may experience timeouts and error pages, but that is expected at this time. We will keep this page updated as the situation progresses.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>04:10</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>04:09</var> UTC</small><br><strong>Identified</strong> - A large sale is occurring on one of our merchants and we are now monitoring closely and starting mitigation procedures.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>04:07</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:komoju.statuspage.io,2005:Incident/27902452019-07-31T09:03:42Z2023-05-31T04:29:14ZWebhook Delays<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>07:31</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>07:06</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>07:05</var> UTC</small><br><strong>Investigating</strong> - We are investigating a delay in our webhooks</p>tag:komoju.statuspage.io,2005:Incident/24868862019-06-03T10:24:51Z2023-05-31T04:29:14ZPayment notification delay<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Identified</strong> - We are experiencing a delay while sending payment notifications due to high volume. The issue should be resolved soon.</p>